joinine 9 Privacy Policy

1.1 Information Provided Directly

When you register on joinine 9, we collect the following information:

• Full name and date of birth
• Mobile number and email address
• Username and password (stored in encrypted form)
• Payment details — such as bKash, Nagad, or Rocket number
• A copy of a government-issued ID for identity verification (when required)

1.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device type
• Browser type and operating system
• Session date, time, and duration
• Pages visited and click data on the platform
• Transaction history and gaming activity records

1.3 Information Received Through Customer Support

When you contact us via live chat or email, the content of that conversation and any information you provide may be stored. This helps us give you more effective support in the future.

2.1 Account Management and Service Delivery

joinine 9 uses your information mainly for the following purposes:

• Creating, verifying, and managing your account
• Processing deposits and withdrawals
• Providing bonuses and promotional offers
• Ensuring gaming services and VIP benefits
• Managing customer support via live chat and email

2.2 Security and Fraud Prevention

To protect your account and funds, we analyse collected data to detect any unusual activity. IP logs and device information are used to identify multiple accounts, unauthorised transactions, or identity fraud attempts.

2.3 Responsible Gaming Programme

We analyse your gaming activity data to identify patterns of problematic behaviour. This is part of our responsible gaming policy — it allows us to offer timely support to users who may be at risk.

2.4 Communication and Marketing

With your consent, joinine 9 may contact you about the following:

• Important account notifications and OTP messages
• New promotions, bonus offers, and tournament information
• Platform updates and policy change notices

You may opt out of promotional communications at any time. Essential account-related notifications cannot be turned off.

3.1 Technical Security

joinine 9 uses industry-standard security technology to protect your information:

• SSL Encryption: SSL technology is active on every data transfer, keeping your information safe from third parties.
• Password Hashing: Your password is never stored directly — only an encrypted hash is kept.
• Firewall and Access Controls: Only authorised staff have access to specific data.
• Regular Audits: Routine checks are carried out to identify security vulnerabilities in the system.

3.2 Data Retention Period

We retain your information for as long as your account is active. After account closure, some information may be kept for a set period due to legal obligations or dispute resolution needs. Once the required period ends, data is securely deleted or anonymised.

4.1 Sharing Information with Third Parties

joinine 9 never sells your information to third parties. However, information may be shared in the following situations:

• Payment Processors: Information needed to complete bKash, Nagad, Rocket, Upay, or bank transfer transactions is shared with the relevant payment providers.
• Technology Service Providers: Partner companies engaged for hosting, analytics, and cybersecurity services, who operate under confidentiality agreements.
• Legal Obligations: In response to a court order or a lawful request from a government authority.
• Fraud Prevention: With investigative agencies when required in the interest of platform security.

4.2 Prohibition on Selling Data

We do not sell or lease your personal information to any marketing company, data broker, or any other commercial party. Your privacy is a core part of our business principles.

5.1 What Cookies Are and Why They Are Used

Cookies are small text files that your browser stores on your device. joinine 9 uses the following types of cookies:

• Essential Cookies: Required to maintain login sessions and operate core services.
• Functionality Cookies: Used to remember your preferences, language settings, and other personalised choices.
• Analytics Cookies: Used to collect platform usage statistics, which help improve our services.
• Security Cookies: Used to detect fraud and protect accounts.

5.2 Cookie Controls

You can reject or delete cookies through your browser settings. However, disabling essential cookies may prevent some platform services from working properly — particularly login and transaction-related functions.

6.1 Game Providers

joinine 9 uses software from well-known game providers including Pragmatic Play, PG Soft, JILI, Evolution, and Spribe. These providers may process certain technical data for the purpose of running their games. Their own privacy policies apply on their respective platforms.

6.2 Limits of Responsibility

joinine 9 is not responsible for the privacy practices of third parties. When you use a third-party service, that service's own policy applies to your information. We recommend that you read the privacy policy of any relevant service.

7.1 Right to Access Your Information

You may request at any time to find out what information joinine 9 holds about you. This request can be sent to our support team via live chat or email.

7.2 Right to Correct Your Information

If your profile contains incorrect information, you may request a correction through your account settings or with the help of our support team. Ensuring accurate information is important for both you and us.

7.3 Request to Delete Your Information

When closing your account, you may request that your personal information be deleted. However, some information may need to be retained for a set period due to legal obligations or ongoing investigations. We review each request on its merits before making a decision.

7.4 Opting Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you may opt out at any time. Contact us via live chat to do so. This will not affect essential account-related notifications.

8.1 Age Restriction

All services on joinine 9 are strictly for persons aged 21 and above. We do not knowingly collect any information from minors. We enforce this policy through an age verification process at registration and, where necessary, through ID verification.

If we become aware that information from a minor has been collected, it is deleted immediately and the associated account is closed. If you have any information about this, please notify our support team.

9.1 Right to Make Changes

joinine 9 reserves the right to change this Privacy Policy at any time. The Policy may be revised due to changes in technology, legal updates, or business reasons.

9.2 Notification of Changes

If significant changes are made, we will notify you by email or through a notice on the platform. If you continue using the platform after the updated policy is published, this will be considered your acceptance of the new policy. We therefore recommend reviewing this page regularly.

You can learn more about joinine 9's operating philosophy and core principles on our About Us page.